Cancellation Flow for a Client

This document explains how the system responds when a Center OR client is set to InActive.

1. Setting a Center to status [ inactive ] 1

2. Setting a Client to status [ inactive ] 1

3. Automatic mailing 2

4. Site Domain Configuration 3

1. Setting a Center to status [ inactive ]

This Center will be removed from Center listing and goes into Archived Center listing.

The site domain will display : Under Construction

Certain roles unable to login to AS Dashboard → on the login page, they will see a message when login [ Account locked due to cancellation ]
- Roles that aren’t allowed to login to AS Dashboard includes : user, client, reception, trainer, consultant
- The rest of roles allowed to login: Super Admin, system admin, aciso admin

Access to the Cockpit is still possible for all roles.

Remarks: if we {unarchive Center}, everything will revert back to normal.

2. Setting a Client to status [ inactive ]

This client will be removed from Client listing and goes into Archived Client listing

All Centers assigned under this client will go into Archived Listing as well

All Site Panel of the Centers become [ Under Construction ]

Remarks : If we {unarchive} an inactive client, the client will be back on the Client listing, together with all Centers assigned under it.

3. Automatic mailing

When Client Activated / Deactivated, email sent to Proof Point →
info@proof-point.com (Production)
client_act_deactivated@proof-point.com (Staging)

4. Site Domain Configuration

After a Center is set to InActive, a new test domain will be created, and set to default. This is to allow Aciso admin, system admin & super admin able to login to the Site panel dashboard.

When a Center is set back to Active, the new test domain remains as default, and ACISO admin will manually make the necessary changes.

Example screenshot as below :

Main URL : arksite-staging-twosevendec.com

New Test Domain generated by system after a Center/client is deactivated : test487.jienquen.com