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Cancellation Flow for a Client

This document explains how the system responds when a Center OR client is set to InActive.

1. Setting a Center to status [ inactive ]

  • This Center will be removed from Center listing and goes into Archived Center listing.
  • The site domain will display : Under Construction
  • Certain roles unable to login to AS Dashboard → on the login page, they will see a message when login [ Account locked due to cancellation ]
    • Roles that aren’t allowed to login to AS Dashboard includes : center admin, client, reception, trainer, consultant
    • The rest of roles allowed to login: Super Admin, System admin, Management admin
  • Access to the Cockpit is still possible for all roles.

Remarks: if we [unarchive Center], everything will revert back to normal.

2. Setting a Client to status [ inactive ]

  • This client will be removed from Client listing and goes into Archived Client listing
  • All Centers assigned under this client will go into Archived Listing as well
  • All Center's admin panel become [ Under Construction ]
  • Login to Ark-site dashboard will impose restriction for different roles : 
    • Roles that aren’t allowed to login to AS Dashboard includes : center admin, client, reception, trainer, consultant
      • On the login page, they will see a message when login [ Account locked due to cancellation ]
    • The rest of roles allowed to login: Super Admin, System admin, Management admin
  • Login to Cockpit is not allowed for roles below :
    • center admin, client, reception, trainer, consultant
  • Login to Cockpit is allowed for roles below
    • Management admin, System Admin, Super Admin

Remarks : If we {unarchive} an inactive client, the client will be back on the Client listing, together with all Centers assigned under it.

3. Automatic mailing

When Client is Activated / Deactivated, email sent to Proof Point → 
info@proof-point.com (Production)
client_act_deactivated@proof-point.com (Staging)

4. Site Domain Configuration

After a Center is set to InActive, a new test domain will be created, and set to default. This is to allow Management admin, system admin & super admin able to login to the Website dashboard.

When a Center is set back to Active, the new test domain remains as default, and Management admin will manually make the necessary changes.

Example screenshot as below :

  • Main URL : arksite-staging-twosevendec.com
  • New Test Domain generated by system after a Center/client is deactivated : test487.jienquen.com

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