Cancellation Flow for a Client

This document explains how the system responds when a Center OR client is set to InActive.

1. Setting a Center to status [ inactive ] 1

2. Setting a Client to status [ inactive ] 1

3. Automatic mailing 2

4. Site Domain Configuration 3

1. Setting a Center to status [ inactive ]

• This Center will be removed from Center listing and goes into Archived Center listing.
• The site domain will display : Under Construction
• Certain roles unable to login to AS Dashboard → on the login page, they will see a message when login [ Account locked due to cancellation ]
  • Roles that aren’t allowed to login to AS Dashboard includes : user,center admin, client, reception, trainer, consultant
  • The rest of roles allowed to login: Super Admin, system admin, aciso admin
• Access to the Cockpit is still possible for all roles.

Remarks: if we {unarchive Center}, everything will revert back to normal.

2. Setting a Client to status [ inactive ]

• This client will be removed from Client listing and goes into Archived Client listing
• All Centers assigned under this client will go into Archived Listing as well
• All SiteCenter's Paneladmin of the Centerspanel become [ Under Construction ]
• Login to SiteArk-site Paneldashboard will impose restriction for different roles : 
  • Roles that aren’t allowed to login to AS Dashboard followsincludes like: abovecenter admin, client, reception, trainer, consultant
    
    • On the login page, they will see a message when login [ 1Account ]locked Setting a Centerdue to statuscancellation inactive]
  • The rest of roles allowed to login: Super Admin, system admin, aciso admin
• Login to Cockpit is not allowed for roles below :
  • user,center admin, client, reception, trainer, consultant
• Login to Cockpit is allowed for roles below
  • ACISO admin, System Admin, Super Admin

Remarks : If we {unarchive} an inactive client, the client will be back on the Client listing, together with all Centers assigned under it.

3. Automatic mailing

When Client Activated / Deactivated, email sent to Proof Point →
info@proof-point.com (Production)
client_act_deactivated@proof-point.com (Staging)

4. Site Domain Configuration

After a Center is set to InActive, a new test domain will be created, and set to default. This is to allow Aciso admin, system admin & super admin able to login to the Site panel dashboard.

When a Center is set back to Active, the new test domain remains as default, and ACISO admin will manually make the necessary changes.

Example screenshot as below :

• Main URL : arksite-staging-twosevendec.com
• New Test Domain generated by system after a Center/client is deactivated : test487.jienquen.com